Returns & Refunds
Last updated: October 14, 2026 · version 2
Because our pieces are previously owned and sold as is, all sales are final, with the exceptions below.
When we will refund
- The item is materially different from its description (for example, a missing part we did not mention), and you tell us within 48 hours of pickup or delivery.
- We cannot supply the item (for example, it was sold elsewhere at the same moment).
- An item is lost or damaged in shipping that we arranged, reported within 24 hours of delivery with photos.
How to ask
Contact us with your order number and photos. We may ask you to return the item before refunding.
How refunds are paid
Card payments are refunded to the same card; banks usually show the refund within 5–10 business days. Refunds include the sales tax you paid on the refunded amount. We email you when a refund is issued.